By receiving services, you automatically understand and agree to the following

• STUDENT TERMS OF SERVICE (rev. Jun 08)
• All provisions in the TERMS OF USE AGREEMENT are applied to this Terms of Service Agreement. If any provision is found to be in conflict with the Terms of Use Agreement, the provision in this Terms of Service Agreement will supersede.
• While the goal of our service is to increase grades and scores on tests, exams, report cards, diplomas, and/or transcripts, it is beyond our control to directly affect these outcomes, therefore we make no warranty that a student's academic performance will increase due to the use of our services or materials provided. The tutors are not responsible for covering specific topics which might occur on tests or exams, nor is the tutor's knowledge on certain topics guaranteed to be free of errors and The Company cannot be held accountable for mistakes on the student's class work, homework, test, exams, etc.
  
  The customer agrees to pay for services provided by The Company and/or its tutors as outlined on the PRICES PAGE of this website along with any related fees associated with additional goods or services, late payments, session cancellations, refunds, and any other reasonable charges The Company feels necessary to impose. The customer is encouraged to check their account regularly to ensure the accuracy of sessions reported by the tutor. The customer has 7 days from the date of a tutoring session to challenge its accuracy, afterwards the tutor will be compensated for the reported time and the customer charged for those sessions.
  
  Stagnant Accounts: We define a school year as starting on Sept 1st, and ending on Aug 31st of the following year. Accounts are only considered stagnant if no payments have been made within the current school year and the student is not receiving regular services during the following school years. Stagnant accounts are reduced by the maintenance fee of 2 hours every 2 months, however maintenance fees are not charged during September to provide extra time to connect with a tutor after the summer months.
  
  Refund Policy: All services that have been performed, or cancelled without at least 24 hours notice, will be charged to the account. The customer has 2 months from when the payment is made to request a full refund if we are not able to find a tutor to provide services. The refund amount is the amount collected, minus the purchase price of the time used from the last purchase, minus a $35 processing fee.
  
  Negative Accounts: Any negative balance must be paid off within 15 days, else a $30 fee is charged. Accounts with a negative balance are charged a late fee every month of $10 or 1.5% the outstanding balance (whichever is greater). If a negative account is not resolved after 3 months, collection proceedings will be initiated, a one time collection fee of $50 is charged, monthly late fees continue, and future services likely denied. If The Company must use a Collections Agency and/or attorney to remedy an outstanding balance, the customer agrees to pay for any additional charges arising from such services.
  
  Our tutors are Independently Contracted Workers who are solely responsible for their own actions. While The Company does take many steps to ensure the proper intent of our educators, it is not legally bound to the misconduct of its tutors. Any such legal action is to occur between the customer and the tutor only. Tutors and customers agree to indemnify and hold The Company, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including attorneys' fees, made by any third party due to or arising out of any content on the website, communication with The Company, or services provided by The Company and/or the tutors, whether by negligence or willful conduct. Tutors and customers also agree to not hold The Company liable for any loss in property or data of the tutor and/or customer.

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Everyone Deserves a Good Education